We know your time is valuable, and ours is too. We understand that sometimes unexpected delays can occur, making schedule adjustments a requirement. If you need to cancel your appointment, we respectfully request at least 24 hours notice.
Our Policy
Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will either be the full deposit paid at the time of booking or in the case of not attending your appointment at all it will be a cancellation fee of Ā£75.
If you are late for your appointment, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
Should you have any questions or concerns you would like to raise about this policy please do not hesitate to contact us.
Our patient Complaints policy is on our website and displayed in our waiting area.
